FAQ for NFLS OWLSnet Libraries: (below) | Brown Co. Libs.: click here
- How to use Waltco delivery
- Manifest listings vs. stops on shared routes
- Courtesy Returns - (for library items that are neither OWLSnet items nor ILLs)
- How to return ILL items through delivery - from libraries beyond OWLSnet
- ILL items your library received but didn't order
- for all NFLS libraries
- List of old 3 letter library codes for the OWLSnet and Brown Co. Libraries
- South Central Delivery - WI statewide van delivery network
- Minitex Delivery: (Mail or Van?) - Minitex 3 state van delivery network (MN, ND, SD)
- How to use Waltco delivery: (for NFLS OWLSnet libraries)
1.) The sorting of the NFLS & OWLS OWLSnet libraries' outgoing containers of items
going to mixed locations is done by Waltco's "Waltco Sort" service at the Waltco
Green Bay Dispatch.
Sorting is done 2:00pm daily until complete (approx. 5-8:00pm).
2.) All items shipped through delivery (with one exception) need to be labeled
with the location they're going to (and where they're coming from). Please use
Transit Slips Procedure.
3.) If Waltco Sort staff receive items without slips/labels (or without clear labeling)
--and/or do not recognize the 'ship to' location on a slip/label -- Waltco sends those items
to the NFLS office where NFLS staff scans them into Sierra and/or determines the
they're supposed to go to, labels (or re-labels) them and sends them to the
4.) Ship all items in a tub (bin) or bag (zippered pouch). For how to correctly label
tubs and bags
for their destinations, use the Sorting and Labeling Procedure.
Use these printable "Tub Tags" for labeling tubs and bags.
5.)"Waltco Do Not Open" tags: En route, Waltco drivers may need
tubs and bags and combine them with
others to condense space on the vans
create a supply of extra containers. If you want to send a container to a certain
location without Waltco opening it (or you are shipping a container of items without
transit slips), please use a Tub Tag that says "[location] - Waltco Do Not Open".
6.) Use the Online Supply Order Form for more tubs, bags, and manifests.
For next day delivery, orders need to be submitted before 2:00pm. After filling
out the online order form and clicking the submit button, you should see two
more screens: One screen will display your order and ask you to confirm it by
clicking the button that says "Please Confirm Info and Submit Order". The next
screen will display your order and read "Thank you for your order: [your order
data will also display]". That final screen is the confirmation of your order
--and that Waltco received your order.
- The order form also sends a copy of your order to the email address you supplied
in the order form (which is another form of your order confirmation).
- The order form also generates an email that goes to a tree of 4 Waltco staff (to
ensure staff coverage for filling supply orders).
- If you get an email autoreply to your order that a Waltco staff is out of the office,
that will not affect your order getting processed.
- Because Waltco can get anywhere from 30-50 supply orders a week, Waltco
will not send you an additional order confirmation in the form of an email from
- Waltco staff will only email you directly (using the email address you entered in
your order form) to notify you if they can't fill your order for supplies. Then, Waltco
will deliver your order as soon as they are restocked with enough supplies to cover
(sometimes they'll deliver what they can supply one day and ship the
the next delivery).
- If Waltco is low on extra tubs or bags, Waltco will not email you with when they'll
be able to deliver your supplies when they're low, because they can't predict exactly
which day they'll have enough again.
6.) View the Waltco Delivery Schedule: NFLS libraries | OWLS libraries
- for route stops, delivery times, and shared routes.
7.) Manifest listings vs. stops on shared routes: Waltco provides libraries
with 2-ply carbon form manifests printed at the Green Bay Dispatch.
- the white "top" copy is Waltco's copy, the yellow bottom copy is your
(the library's) copy.
- libraries listed on your library's manifest reflect what Waltco's
records show as the locations your library regularly has the most
items for (where your library could regularly sort items into bags
& tubs labeled specifically for those locations). The locations on the
manifest are not necessarily the next stops on a shared route.
To see which stops follow yours on a shared route, check the
Example Waltco Manifest - (for Marinette/MRT Sept. 2012)
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- How to return ILL items through delivery (SC Delivery & Minitex):
* The South Central Library System's statewide van delivery network
(or "South Central/SC Delivery") links all the Wisconsin public and most of the WI
academic libraries (some school and special libraries too). SC delivers to
WI public library system offices and the items then move through those systems'
own delivery services to their member libraries (ie: NFLS and
for our internal delivery). Most of the WI academic libraries on SC delivery
get direct SC delivery (they're their own stop on a SC delivery route).
Both SC Delivery and Waltco connect daily to the Minitex delivery network
(the public and academic libraries in MN, ND, and SD). The NFLS office receives SC
delivery Tue.- Fri. but Waltco M-F --so we currently connect to Minitex through
Waltco (but NFLS libraries should still label their Minitex items the same as for
SC delivery items). See item labeling instructions below.
* If an NFLS OWLSnet library has borrowed an ILL item from a library
that's on the SC or Minitex delivery network, that item can be returned
through delivery. NFLS OWLSnet libraries should use an OWLSnet White
Transit Slip labeled "TO: Nicolet" AND an SC routing label with each ILL item.
All original ILL paperwork that came with an item - including transit /
mailing labels, needs to be securely included with each item being
returned to a lending library.
* SC Routing labels - "pink labels" [pdf]
* SC Routing labels & packaging guidelines - instructions on how to fill
out the SC routing labels.
* Libraries on the SC Delivery network -- use for filling out the pink SC
routing labels and/or to check if a WI library is on the SC delivery network.
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- The MINITEX Delivery Network (mail or van?):
The MINITEX Delivery Network connects most of the public and academic
libraries of Minnesota, North Dakota, and South Dakota. The NFLS office
connects daily to Minitex.
Sometimes libraries on the Minitex delivery network mail items to
WI libraries because they're not aware of the delivery connection
between WI and Minitex.
You can return through delivery an item owned by a Minitex region
library as long as that library uses the Minitex delivery service. Check
the Minitex delivery network -- "Delivery
via Courier" means a library is on
the Minitex delivery network; "Delivery via UPS/USPS"
means they only use mail or UPS.
To return an ILL item to a Minitex library using van delivery, see:
How to return ILL items through delivery
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- ILL items (from beyond OWLSnet) that your library
receives but didn't order
List of old 3 letter library codes for the OWLSnet and Brown Co. Libraries
1.) Use a yellow OWLSnet problem item transit slip labeled: TO: Nicolet.
With the note "ATTN: Holly/NFLS - ILL missend - not our request " and your
library, name/initials, and date. Secure that slip and all the lenders' paperwork
with the item - use removable tape and rubber bands as needed. You can use a
routing envelope as long as you use the yellow transit slip and the labeling we need.
2.) as an extra precaution, you can let NFLS know to expect it:
Email Holly Handt at NFLS.
Use an email subject line like: "Lakewood sending NFLS wrong ILL item: [title]"
When NFLS receives the item we will:
1.) call the lending library.
2.) make sure they have the item checked out to the correct NFLS/OWLS library.
3.) get a new loan period if needed to give the borrowing library enough time when
they receive it.
4.) update the lenders' paperwork with the changes made: the correct borrowing
library's info. and the new due date.
5.) send the item through delivery to the correct NFLS/OWLS library.
Why this happens:
The most common cause of this is a step in the processes of the larger OCLC
lending libraries that use an OCLC program called "ILLiad" in addition to
OCLC WorldCat Resource Sharing. It requires the lender to select which
OWLS/NFLS library the request is for. That step is what determines what is
in the address field of the paperwork the lender sends with the item. Illiad
is a secondary program - it is the request in OCLC WRS that has the authoritative
/ correct data that NFLS and the lending library refer to for troubleshooting.
If enough of the patron field of the request is visible on the paperwork the lender
sent with the item, there will be an old NFLS/OWLS 3 letter library code of
the correct borrowing library. That 3 letter code is generated when an NFLS/OWLS
library logs into their OCLC account when creating a request. The patron field carries
over from the original OCLC request and is not affected by a lenders' Illiad processes.
If enough of the patron field of the request is visible on the paperwork the lender sent
with the item, the 3 letter code for the correct NFLS/OWLS library that requested the
item will be visible on the lenders' request paperwork. For all items NFLS receives through
the SC/ Minitex delivery or mail, NFLS checks the lenders' paperwork and/or the request in
OCLC for the correct borrowing library before we send any ILL item to NFLS or OWLS libraries
List of old 3 letter library codes for the OWLSnet and Brown Co. Libraries.
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- Courtesy Returns:
A "courtesy return" is for when a patron drops
an item off at your library that they borrowed directly from
another library as that library's patron. The item isn't from
your library or catalog and is not an ILL. Patrons returning library
items this way are doing so at their own risk --there's no guarantee
the item will get delivered to the owning library or will be checked
in using the date the item was dropped off.
NFLS Courtesy Return Slips: NFLS OWLSnet libraries should use an
OWLSnet White Transit Slip labeled To: "Nicolet" with the note: "courtesy
return" and the date the item was dropped off at your library. Optional:
include an NFLS courtesy return slip securely with or inside the item
(when sending courtesy returns through Waltco, OWLSnet libraries
can use a courtesy return slip instead of the white transit slip). When
NFLS receives the item, if the item is a Brown Co. Lib. item, NFLS will get
the item checked into Brown Co.'s circulation system back-dating it with
the date it was returned at your library (if you've supplied that
information with the item).
For all non-OWLSnet or non-Brown Co. library items, NFLS will send the item to
its owning library with a completed courtesy return slip. If the identity of the
owning library is unclear, NFLS will try to identify the right library it's from,
contact that library to let them know we have it, find out if they still need it,
etc., and send the item to them.
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