NFLS ILL Delivery information for BCL
- NFLS Staff Delivery Contacts:
- ILL delivery item questions: Holly Handt - 920-448-4419
- ILL delivery service questions: Anne Miller - 920-448-4410 ext. 5
- ILL Help EMAIL: illhelp [at] mail.nfls.lib.wi.us
- ILL PHONE: 920-448-4410 ext. 6 - (OR: 448-4417) | FAX: 920-448-4420
- Waltco Delivery
- South Central Delivery - WI statewide van delivery network
- Minitex Delivery - Minitex 3 state van delivery network (MN, ND, SD)
- Courtesy Returns - (for library items that are neither BCL's or ILLs)
- How to return ILL items through delivery
- ILL items your library received but didn't order
- List of (old) 3 letter library delivery codes for the OWLSnet and Brown Co. Libraries
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- Waltco Schedules: NFLS | OWLS
- WI public libraries: systems / map |
- Waltco Delivery - NFLS contracts with Waltco for delivery service to member libs.
1.) BCL provides Waltco with containers to use only for BCL's delivery. Waltco
then delivers those closed containers between the BCL locations. No item sorting
is done by Waltco.
2.) When sending items to NFLS, BCL branches put items into containers going to
Central. Label those items with pink "Deliver to:" slips, labeled for "CEN/NFLS"
--including any other info. we need.
ILL paperwork that came with an item - including
transit/mailing labels, needs to be securely included with each
a BCL location sends to NFLS for returning to a lending library.
4.) NFLS then gets those items from Central's circ. dept. (Holly Handt is the
staff at NFLS who processes the BCL incoming and outgoing ILL items that come
5.) NFLS then prepares - and sends - any items that can be sent through van
delivery. NFLS uses 2 van delivery networks that connect the libraries
in the 4 state region of WI, MN, ND, or SD.
See: the South Central Delivery
Network and Minitex Delivery Network.
6.) For any of BCL's items that need to be
mailed, NFLS packages and mails them.
7.) OWLSnet (InfoSoup) libraries send containers to the "Waltco Sort" sorting
operation at the Waltco Green Bay Dispatch. Sorting is done 2:00pm daily
until complete (5-8:00pm). Items are sorted into containers that will go out to
specific OWLS/NFLS locations on their next scheduled delivery.
For more details, see the Waltco Delivery Schedules for the NFLS | OWLS libraries.
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- The South Central Library System's statewide van delivery network:
or "SC Delivery"
links all the Wisconsin public and most of the
WI academic libraries (some school and special libraries too). To move items
between the WI public libraries,
SC Delivery delivers
to the WI public library
system offices and the items then move through those systems' internal delivery
services to their member libraries (ie: NFLS and OWLS uses Waltco for our
internal delivery). Most of the WI academic libraries on SC delivery get direct
SC delivery (they're their own stop on an SC delivery route).
Both Waltco and
SC Delivery connect to the
Minitex delivery network (the
public and academic libraries in MN, ND, and SD). But, as NFLS gets SC Delivery
only 4 days a week (TWRF) and Waltco daily, we're currently using our daily
connection through Waltco.
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- The MINITEX Delivery Network:
The MINITEX Delivery Network connects most of the public and academic
libraries of Minnesota, North Dakota, and South Dakota. The NFLS office
connects daily to Minitex. Sometimes libraries on the Minitex delivery
network mail items to WI libraries because they're not aware of the
delivery connection between WI and Minitex.
NFLS sends items through delivery to Minitex libraries
as long as those libraries are on the delivery network.
--otherwise, NFLS mails the items.
the Minitex delivery network:
"Delivery via Courier"
means a library is on
the Minitex delivery network;
"Delivery via UPS/USPS" means they only use mail or UPS.
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- ILL items that your library
receives but didn't order:
List of old 3 letter library codes for the OWLSnet and Brown Co. Libraries
- if the patron field of the lender's paperwork displays enough of the patron field, a "3 letter code"
be visible. If it isn't the code for your library, it will be a code for another NFLS or OWLS library.
1.) Use a pink "Deliver to:" slip labeled to: CEN/NFLS - ATTN: Holly.
With the note "ILL missend - not our request " and your
and date. Secure that slip and all the lenders' paperwork
with the item - use
removable tape and rubber bands as needed.
2.) as an extra precaution, you can let NFLS know to expect it:
Email Holly Handt at NFLS.
Use an email subject line like: "ASH sending NFLS wrong ILL item: [and title]"
When NFLS receives the item we will:
1.) call the lending library.
2.) make sure they have the item checked out to the correct NFLS/OWLS library.
3.) get a new loan period if needed to give the borrowing library enough time when
they receive it.
4.) update the lenders' paperwork with the changes made: the correct borrowing
library's info. and the new due date.
5.) send the item through delivery to the correct NFLS/OWLS library.
Why this happens:
The most common cause of this is a step in the processes of the larger OCLC
lending libraries that use an OCLC program called "ILLiad" in addition to
OCLC WorldCat Resource Sharing. It requires the lender to select which
OWLS/NFLS library the request is for. That step is what determines what is
in the address field of the paperwork the lender sends with the item. Illiad
is a secondary program - it is the request in OCLC WRS that has the authoritative
/ correct data that NFLS and the lending library refer to for troubleshooting.
If enough of the patron field of the request is visible on the paperwork the lender
sent with the item, there will be an old NFLS/OWLS 3 letter library code of
the correct borrowing library. That 3 letter code is generated when an NFLS/OWLS
library logs into their OCLC account when creating a request. The patron field carries
over from the original OCLC request and is not affected by a lenders' Illiad processes.
If enough of the patron field of the request is visible on the paperwork the lender sent
with the item, the 3 letter code for the correct NFLS/OWLS library that requested the
item will be visible on the lenders' request paperwork.
For all items NFLS receives through the SC/ Minitex delivery or mail, NFLS checks
the lenders' paperwork and/or the request in OCLC for the correct borrowing library
before we send any ILL item to NFLS or OWLS libraries through Waltco.
List of old 3 letter library codes for the OWLSnet and Brown Co. Libraries.
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- Courtesy Returns:
A "courtesy return" is for when a patron drops
an item off at your library that they borrowed directly from
another library as that library's patron. The item isn't from
your library or catalog and is not an ILL. Patrons returning library
items this way are doing so at their own risk --there's no guarantee
the item will get delivered to the owning library or will be checked
in using the date the item was dropped off.
NFLS Courtesy Return Slips: are what NFLS uses both
as the note
note to the owning library and the delivery label to send the item through
delivery, but BCL libraries can either use one these slips OR just use the
usual pink BCL "Deliver to:" slip with the data we need:
"Deliver to: CEN/NFLS"
- Courtesy Return
- dropped off at ASH on --/--/-- (date).
If the identity of the owning library is unclear, NFLS will try to identify,
contact, and send the item to the correct owning library, with the date
it was dropped off at the BCL location.
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