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NFLS Delivery FAQ - BCL

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NFLS ILL Delivery information for BCL

  • NFLS Staff Delivery Contacts:
    - ILL delivery item questions:
    Holly Handt - 920-448-4419
    - ILL delivery service questions: Anne Miller - 920-448-4410 ext. 5
    - ILL Help EMAIL: illhelp [at] mail.nfls.lib.wi.us
    - ILL PHONE: 920-448-4410 ext. 6 - (OR: 448-4417) | FAX: 920-448-4420

  • Waltco Delivery
  • South Central Delivery - WI statewide van delivery network
  • Minitex Delivery - Minitex 3 state van delivery network (MN, ND, SD)
  • Courtesy Returns - (for library items that are neither BCL's or ILLs)
  • How to return ILL items through delivery
  • ILL items your library received but didn't order
  • List of (old) 3 letter library delivery codes for the OWLSnet and Brown Co. Libraries
    - - - - - - - - - - - - - - - - - - - - - - - - - -
  • Waltco Schedules: NFLS | OWLS
  • WI public libraries: systems / map | library websites


  • Waltco Delivery - NFLS contracts with Waltco for delivery service to member libs.

    1.) BCL provides Waltco with containers to use only for BCL's delivery. Waltco
    then delivers those closed containers between the BCL locations. No item sorting
    is done by Waltco.

    2.) When sending items to NFLS, BCL branches put items into containers going to
    Central. Label those items with pink
    "Deliver to:" slips, labeled for "CEN/NFLS"
    --including any other info. we need.

    3.) All original ILL paperwork that came with an item - including
    transit/mailing labels, needs to be securely included with each item
    a BCL location sends to NFLS for returning to a lending library.


    4.) NFLS then gets those items from Central's circ. dept. (Holly Handt is the
    staff at NFLS who processes the BCL incoming and outgoing ILL items that come
    through NFLS).

    5.) NFLS then prepares - and sends - any items that can be sent through van
    delivery. NFLS uses 2 van delivery networks that connect the libraries
    in the 4 state region of WI, MN, ND, or SD.
    See:
    the South Central Delivery Network and Minitex Delivery Network.

    6.) For any of BCL's items that need to be mailed, NFLS packages and mails them.

    7.) OWLSnet (InfoSoup) libraries send containers to the "Waltco Sort" sorting
    operation at the Waltco Green Bay Dispatch. Sorting is done 2:00pm daily M-F
    until complete (5-8:00pm). Items are sorted into containers that will go out to
    specific OWLS/NFLS locations on their next scheduled delivery.
    For more details, see the Waltco Delivery Schedules for the NFLS | OWLS libraries.


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  • The South Central Library System's statewide van delivery network:
    "South Central" or "SC Delivery" links all the Wisconsin public and most of the
    WI academic libraries (some school and special libraries too). To move items
    between the WI public libraries, SC Delivery delivers to the WI public library
    system offices
    and the items then move through those systems' internal delivery
    services to their member libraries (ie: NFLS and OWLS uses Waltco for our
    internal delivery). Most of the WI academic libraries on SC delivery get direct
    SC delivery (they're their own stop on an SC delivery route).

    Both Waltco and SC Delivery connect to the Minitex delivery network (the
    public and academic libraries in MN, ND, and SD). But, as NFLS gets SC Delivery
    only 4 days a week (TWRF) and Waltco daily, we're currently using our daily
    Minitex connection through Waltco.

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  • The MINITEX Delivery Network:
    The MINITEX Delivery Network connects most of the public and academic
    libraries of Minnesota, North Dakota, and South Dakota. The NFLS office
    connects daily to Minitex. Sometimes libraries on the Minitex delivery
    network mail items to WI libraries because they're not aware of the
    delivery connection between WI and Minitex.
    NFLS sends items through delivery to Minitex libraries
    as long as those libraries are on the delivery network.

    --otherwise, NFLS mails the items.
    Checking the Minitex delivery network:
    "Delivery via Courier" means a library is on the Minitex delivery network;
    "Delivery via UPS/USPS" means they only use mail or UPS.


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  • ILL items that your library receives but didn't order:

    List of old 3 letter library codes for the OWLSnet and Brown Co. Libraries
    - if the patron field of the lender's paperwork displays enough of the patron field, a "3 letter code" might
    be visible. If it isn't the code for your library, it will be a code for another NFLS or OWLS library.

    1.) Use a pink "Deliver to:" slip labeled to: CEN/NFLS - ATTN: Holly.
    With the note "ILL missend - not our request " and your library, name/initials,
    and date. Secure that slip and all the lenders' paperwork with the item - use
    removable tape and rubber bands as needed.
    2.) as an extra precaution, you can let NFLS know to expect it: Email Holly Handt at NFLS.
    Use an email subject line like: "ASH sending NFLS wrong ILL item: [and title]"

    When NFLS receives the item we will:
    1.) call the lending library.
    2.) make sure they have the item checked out to the correct NFLS/OWLS library.
    3.) get a new loan period if needed to give the borrowing library enough time when
    they receive it.
    4.) update the lenders' paperwork with the changes made: the correct borrowing
    library's info. and the new due date.
    5.) send the item through delivery to the correct NFLS/OWLS library.

    Why this happens:
    The most common cause of this is a step in the processes of the larger OCLC
    lending libraries that use an OCLC program called "ILLiad" in addition to
    OCLC WorldCat Resource Sharing. It requires the lender to select which
    OWLS/NFLS library the request is for. That step is what determines what is
    in the address field of the paperwork the lender sends with the item. Illiad
    is a secondary program - it is the request in OCLC WRS that has the authoritative
    / correct data that NFLS and the lending library refer to for troubleshooting.

    If enough of the patron field of the request is visible on the paperwork the lender
    sent with the item, there will be an old NFLS/OWLS 3 letter library code of
    the correct borrowing library. That 3 letter code is generated when an NFLS/OWLS
    library logs into their OCLC account when creating a request. The patron field carries
    over from the original OCLC request and is not affected by a lenders' Illiad processes.
    If enough of the patron field of the request is visible on the paperwork the lender sent
    with the item, the 3 letter code for the correct NFLS/OWLS library that requested the
    item will be visible on the lenders' request paperwork.

    For all items NFLS receives through the SC/ Minitex delivery or mail, NFLS checks
    the lenders' paperwork and/or the request in OCLC for the correct borrowing library
    before we send any ILL item to NFLS or OWLS libraries through Waltco.

    List of old 3 letter library codes for the OWLSnet and Brown Co. Libraries.



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  • Courtesy Returns: A "courtesy return" is for when a patron drops
    an item off at your library that they borrowed directly from
    another library as that library's patron.
    The item isn't from
    your library or catalog and is not an ILL. Patrons returning library
    items this way are doing so at their own risk --there's no guarantee
    the item will get delivered to the owning library or will be checked
    in using the date the item was dropped off.

    NFLS Courtesy Return Slips: are what NFLS uses both as the note
    note to the owning library and the delivery label to send the item through
    delivery, but BCL libraries can either use one these slips OR just use the
    usual pink BCL "Deliver to:" slip with the data we need:
    "Deliver to: CEN/NFLS"
    ATTN: Holly - Courtesy Return
    - dropped off at ASH on --/--/-- (date).

    If the identity of the owning library is unclear, NFLS will try to identify,
    contact, and send the item to the correct owning library, with the date
    it was dropped off at the BCL location.



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