Interlibrary Loan:
1. What can you get through ILL? (includes our list of reasons used for unfilled replies)
2. The 3 modes of OCLC WorldCat Resource Sharing: patron, library staff, NFLS ILL
3. Requesting Items
4. Once You've Requested an Item...
5. Once You've Received an Item...
6. When a Request Can't Be Filled
7. Setting up your library's ILL processes
8. How does ILL work?
9. Delivery for ILL items
10. Billing Questions
11. Lending Policies for BCL/InfoSoup items
12. Who to Call
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1. What can you get through ILL? (includes our list of reasons used for unfilled replies)
2. The 3 modes of OCLC WorldCat Resource Sharing (patron / library staff / NFLS ILL):
3. Requesting Items - How To:
- Request an item as a patron (and patron access to WorldCat)
- Request an item as library staff:
- First, check your patron's status with your library
- Apply patron limits
- Set up access on your PC to the library staff mode of OCLC WRS
- Log into your library's account (once in the library staff mode of OCLC WRS)
- Search for an item
- Check an item's shelf status/availability
- Request an item in Worldcat
- Using other request methods than OCLC (placing direct holds on InfoSoup/BCL, emailing NFLS ILL, etc.)
- Use NFLS ILL's Deadline Service for priority requests, bookclubs, etc.
- Send a request to NFLS ILL staff to work on specifically (and to view your request notes, etc.)
- What can (or can't) I get through ILL? (includes our list of reasons NFLS ILL uses for unfilled replies)
4. Once You've Requested an Item - How To:
- View the requests in your account
- Understand statuses in your account
- Cancel a request you've made
- How to contact NFLS ILL staff with ILL questions (reminder: put the message in the subject line)
- How to request a status check - (any time or requests 3 weeks old)
5. Once You've Received an Item - How To:
- Know which Due Date to use: the date on the lender's paperwork vs. the date in your account
- Renew an item
6. When a Request Can't Be Filled:
- How is your library notified? ("Unfilled" responses from NFLS ILL)
- Notifying your patron
7. Setting up your library's ILL processes:
- how can your patrons request ILL items?
- receiving requests from patrons
- keeping track of your patrons' pending requests (requests you've submitted)
- incoming items filling your library's requests
- incoming items your library hasn't requested (shipping errors)
- wrong items filling your request, mismatched paperwork from the lender, other errors
- contacting your patrons
- checking out ILL items to your patrons
- checking in items, handling items returned from your patrons
- returning ILL items to the lending libraries
- final steps / paperwork
8. How does ILL work?:
- What happens to my request once I've submitted it in OCLC?
- How does the delivery system work?
- How to get items from InfoSoup (if you're BCL) or the Brown Co. Library (if your an InfoSoup lib.)
9. Delivery for ILL items:
- How are items sent
10. Billing Questions:
As the Borrower
As the Lender
11. What are the Lending Policies for BCL/InfoSoup items?:
12. Who to Call
