The patrons of NFLS member libraries can get help with their reference questions - and staff can get help answering them through the following means:

• AskAway 24/7 Live Online Chat reference service available to all patrons and libraries in OWLS/NFLS.
• Submit a question directly to the Reference Department at the State Reference & Loan Library.

1. Phone (for Rush requests only - answers are needed within 3 days - please read their policy first)
2. Reference & Loan Online Form
3. Reference & Loan Library's Reference Services
4. Reference Department Staff
5. Specialized Reference Question Tips

• NFLS libraries can submit reference questions to the NFLS ILL office via the NFLS ILL web forms or email or fax. Questions will be reviewed by NFLS staff, Brown County Library reference staff, or the Reference department staff at the Reference & Loan Library. NFLS ILL web forms (username/password required).

• For help, .