CCBC Choices: Great New Books for Children and Great New Books for Older Children & Teens
Wednesday, April 12; 9:30 am to 3 pm
Appleton Public Library, 225 N. Oneida St. Appleton
See the website for more information and to Register.
This program is in conjunction with OWLS, Winnefox and the Manitowoc-Calumet Library Systems. .
Wednesday, May 3; 1 - 3 pm
Megan Theys, Interlibrary Loan/Administrative Assistant, NFLS
Nicolet Federated Library System
Modeled after presentations by Jean Anderson, Megan will walk attendees through databases such as LearningExpress Library, AncestryLibrary, EBSCOhost, Archive of WI Newspapers, and more! This hands-on, interactive session will include practicing potential questions from library patrons. 2 CE Credits
Creating Top Notch Service at Your Library
Marinette County Library: Thursday, May 4; 9 - 11:30 am
Door County Library: Thursday, May 11; 9 - 11:30 am
Jamie Matczak, Associate Director/CE Coordinator, Nicolet Federated Library System
The ability to positively interact with customers is your library’s best asset, as positive experiences are what keeps customers coming back. But is being strong in customer service merely a soft skill? Does it come natually to some people and is a struggle for others? Learn the basics in mastering customer service skills, even for people who find it most difficult. You will also be provided with tools for spreading a customer service culture at your library. 2.5 CE Credits
Register for Door County
Register for Marinette County