OverDrive Support Course 5-week Session Starts September 30, 2019

Another round of the WPLC OverDrive Support Course is set to start on September 30th.  It’s an online 5-week course, designed to help library staff provide front-line support to OverDrive users.
 
It covers:  

• the basics of OverDrive (including Libby)
• common and not-so-common support questions, and
• the tools for providing support such as Marketplace, OverDrive Help, and the WPLC OverDrive Support Google Community.

There is currently space for 15 participants.  The course fee is $45.  To enroll, please fill out this registration form by Friday, September 20th.
 
Format and details:

• There are no scheduled meeting times for the online course, but it is paced week-to-week.
• Each week there is a lesson, a quiz over the material, and a mock support email to respond to.
• The typical time investment is 1-2 hours per week.
• It is expected that all coursework be completed two weeks after the course ends.
• Those who successfully pass the course may count it as tech-related CE contact hours towards re-certification.
• Participants are required to have access to a computer and the internet to complete the coursework.
• Andrea Coffin of WiLS will be the instructor, and is available to answer questions and provide help on lessons.
• Continuing education contact hours: 3

Enroll by Friday, September 20th