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OverDrive Support Course 5-week Session Starts September 30, 2019

8/28/2019

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Another round of the WPLC OverDrive Support Course is set to start on September 30th.  It’s an online 5-week course, designed to help library staff provide front-line support to OverDrive users.
 
It covers:  
  • the basics of OverDrive (including Libby)
  • common and not-so-common support questions, and
  • the tools for providing support such as Marketplace, OverDrive Help, and the WPLC OverDrive Support Google Community.
There is currently space for 15 participants.  The course fee is $45.  To enroll, please fill out this registration form by Friday, September 20th.
 
Format and details:
  • There are no scheduled meeting times for the online course, but it is paced week-to-week.
  • Each week there is a lesson, a quiz over the material, and a mock support email to respond to.
  • The typical time investment is 1-2 hours per week.
  • It is expected that all coursework be completed two weeks after the course ends.
  • Those who successfully pass the course may count it as tech-related CE contact hours towards re-certification.
  • Participants are required to have access to a computer and the internet to complete the coursework.
  • Andrea Coffin of WiLS will be the instructor, and is available to answer questions and provide help on lessons.
  • Continuing education contact hours: 3
Enroll by Friday, September 20th
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Green Bay, WI 54311

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