If you missed any of Ryan Dowd’s customer service training webinars, you can watch the archived recordings when you log in to your "Librarian’s Guide to Homelessness" account at https://my.nicheacademy.com/dpi-wi-staff. If you don’t have an account yet, just email Joy Schwarz (NEWI) and she'll get you enrolled!
Here are the newest webinars added this year:
Here are all the other archived webinars you can watch there:
When you finish a course, you can download a pdf of your Certificate of Completion by clicking the green "Download Certificate" button. When you complete a course, you may count it as a continuing education (CE) activity. The number of tutorials increases each month – the courses now include the 3½ hour Core Training + 19 one-hour archived webinars.
Though these trainings, you will learn how to compassionately manage problems and prevent conflicts with all patrons who enter your library, including those who are experiencing trauma such as mental health issues, homelessness, and substance abuse issues. The online training is on-demand, so you can watch it little by little or in bigger chunks, whenever works for your schedule; the subscription runs through the end of 2021. Statewide access to Ryan Dowd’s Librarian’s Guide to Homelessness training is provided by the Wisconsin Department of Public Instruction (DPI).
Please contact Joy (info below) if you have questions about creating your Niche Academy account or watching any of the tutorials.
Joy Schwarz, Continuing Education/Training Librarian
Winnefox Library System, 106 Washington Ave., Oshkosh, WI 54901
NEWI: Northeastern Wisconsin CE Partnership https://newilibraries.org/
Winnefox Extranet https://extranet.winnefox.org/
Tech Days https://techdayswisc.org/
Voice: (920) 234-6213
Tech Bits Archive