Nic Con is an annual fall conference sponsored by Nicolet Federated Library System.
Logistics
Location: Brown County Library, Lower Level Auditorium, 515 Pine Street, Green Bay, WI 54301 (The library will be closed. Please enter via the southside library entrance on Pine Street.)
Parking: Parking in the city ramp is recommended. A parking garage is located one block west of the library at 333 Pine Street, Green Bay, WI 54301. (Metered street parking is only available for 2 hour sessions.)
Lunch: Lunch option to be determined by you! Register by August 15 for a chance to vote on the lunch menu!
Parking: Parking in the city ramp is recommended. A parking garage is located one block west of the library at 333 Pine Street, Green Bay, WI 54301. (Metered street parking is only available for 2 hour sessions.)
Lunch: Lunch option to be determined by you! Register by August 15 for a chance to vote on the lunch menu!
Schedule
- 9:00 AM - Registration, Coffee & Snacks
- 9:30 AM - Civility In the Workplace with Dr. Alonzo Kelly
- 12:00 PM - Lunch (Provided or Bring Your Own)
- 1:00 PM - Giving Great Service with Jamie Matczak
- 3:00 PM - State of the System with Tracy Vreeke
Session Descriptions
Civility In the Workplace
Our diverse workforce presents a plethora of experiences that can evolve and challenge authentic relationships. Each person has a unique experience and understanding of the concept of respect, hard work ethic, and civility. How each of these are defined will influence how individuals recognize and respond to the world around them. As we become more intentional about shared definitions, we are more inclined to actively participate in contributing to a desired Organizational Culture.
Learning Objectives:
Learning Objectives:
- Understand the importance of Critical Thinking
- Recognizing the impact of individual experiences as it relates to respect and civility in the workplace
- Understanding how our experience influence how we see, receive, and respond to the world around us
- Learn how to ask questions that invite genuine inquiry that results in authentic relationships
Giving Great Service
Providing great customer service in any business is no longer a "nice to have." It's a MUST have. Given that libraries put their customers first, they have an incredible opportunity to shine when it comes to giving the best service possible at every interaction. In this session, learn tips on assessing and improving your library's commitment to great service, how to deliver it, how to assess it, and steps to take when customer service fails.
Speaker Bios
Dr. Alonzo Kelly
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A dynamic Executive Coach, Professor, 3x Best Selling Author, and Radio Host, Dr. Alonzo Kelly has gained international and global attention as a premier consultant and strategist. Alonzo is recognized as one the nation’s leading experts on leadership development, strategic thinking, planning, and acting which results in individual and organizational goal achievement. He has appeared on America’s Premier Experts which airs on major networks across the country including ABC, NBC, CBS, and FOX. Alonzo has served over 1,000 individuals through personal and professional development, delivered training to a plethora of Fortune 500 Companies, College and Universities, Foreign Countries (Netherlands, Belgium, Canada, Guam), nonprofit organizations, and is consistently retained to be the keynote speaker at large and small events across the country.
He holds a bachelor’s in Accounting, three master’s degrees (Public Administration, Human Resource & Labor Relations, Business Administration), and an Honorary PhD in Business & Entrepreneurship. He is currently in the process of earning his second Doctorate in Business Administration. He serves on the National Board of Directors for the ACLU (American Civil Liberties Union) representing the State of Wisconsin, the Fire and Police Commission for the City of Howard, and Board of Directors for Family Services of Brown County. Find more at www.alonzokelly.com. |
Jamie Matczak
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Jamie Matczak is the education consultant at Wisconsin Valley Library Service where she focuses on professional development and communications. In addition to 18 years of experience in public library consulting, she has a BA in Advertising from UW-Eau Claire, and an MS in Applied Leadership for Teaching and Learning from UW-Green Bay. Jamie has given over 80 presentations on marketing, social media, customer service and communications.
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Please email Hannah Good Zima with questions or concerns about the conference.
