WISCAT 101
|
Vertical Divider
|
WISCAT 101 Training
|
Videos
These short videos were created by NFLS staff and are geared toward NFLS libraries.
- Borrowing Practices (What can and can't be borrowed) (Running time 2:48)
- How to Search for an Item in WISCAT (Running time 4:38)
FAQs
How do I print off my shipping labels?
Shipping Labels Instructions
I can't see part of my screen. What do I do?
Updating your browser settings
What do I do when I requested an item but I didn't receive it?
If a lender has updated a request to "Shipped" and you haven't received it within the number of days profiled (usually 7), the request will automatically move to the "Not Received" status in your request manager. This action is to alert you that there is a problem with this request.
Open the request to the full view and check the history information to find the date the item was shipped. If the request was updated to "shipped" more than two weeks ago, contact the lender immediately. If you need assistance locating lender contact information, email RL&LL dpirllill@dpi.wi.gov (link sends e-mail). Provide your library name, WISCAT code and request number.
Remember, it is in the borrowing library's best interest to resolve these issues quickly. The borrower is responsible for the item from the time it leaves the lending library to the time it arrives back at the lender.
What do I do when I received an item that I didn't request?
Contact the library (borrower or lender) before returning the item. You may be asked to forward the item to the borrowing library.
Contact RL&LL for additional information on items lent through OCLC.
What do I do when I received two copies of the requested item?
This situation can occur due to one of the following:
You will need to manage this request “off the grid” and of course, return the second item. If one of the lenders is an out-of-state OCLC lender, please also contact RL&LL. RL&LL will need to update the status of the request manually in RL&LL’s OCLC Worldshare and/or Wiscat accounts.
Shipping Labels Instructions
I can't see part of my screen. What do I do?
Updating your browser settings
What do I do when I requested an item but I didn't receive it?
If a lender has updated a request to "Shipped" and you haven't received it within the number of days profiled (usually 7), the request will automatically move to the "Not Received" status in your request manager. This action is to alert you that there is a problem with this request.
Open the request to the full view and check the history information to find the date the item was shipped. If the request was updated to "shipped" more than two weeks ago, contact the lender immediately. If you need assistance locating lender contact information, email RL&LL dpirllill@dpi.wi.gov (link sends e-mail). Provide your library name, WISCAT code and request number.
Remember, it is in the borrowing library's best interest to resolve these issues quickly. The borrower is responsible for the item from the time it leaves the lending library to the time it arrives back at the lender.
What do I do when I received an item that I didn't request?
Contact the library (borrower or lender) before returning the item. You may be asked to forward the item to the borrowing library.
Contact RL&LL for additional information on items lent through OCLC.
What do I do when I received two copies of the requested item?
This situation can occur due to one of the following:
- A potential lending library receives a request and does not update the request to “shipped” status before the request expires at their location as a lender. The request moves on to the next lender, who does update the request to “shipped.”
- There is a disruption with WISCAT’s ISO ILL connection to OCLC. The OCLC library has updated the request to “shipped” status in their OCLC ILL software, but the message does not get through to WISCAT and the request moves on to the next lender in WISCAT. The borrower then receives two copies of the item and the WISCAT and/or sometimes the lending library’s OCLC ILL software no longer reflects what has actually occurred with the transaction.
- An OCLC library accidentally fills the item after the request has left the OCLC lending library’s site in OCLC and the request in WISCAT moves on to another library that ends up filling the item too.
You will need to manage this request “off the grid” and of course, return the second item. If one of the lenders is an out-of-state OCLC lender, please also contact RL&LL. RL&LL will need to update the status of the request manually in RL&LL’s OCLC Worldshare and/or Wiscat accounts.
