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WISCAT 101


Training
FAQs

WISCAT User's Group Meetings 2025

  • Tuesday, March 11, 2025 1-2pm
  • Tuesday, June 17, 2025 1-2pm 
  • Tuesday, September 23, 2025 1-2pm
  • Tuesday, December 9, 2025 1-2pm

WISCAT Training

  • ​Fill out the form below to Contact DPI (Wisconsin Department of Public Instruction) for Wiscat training Contact Us | Wisconsin Department of Public Instruction

Wiscat 101

  • Request Manager Overview 
  • Status Explanations 
  • Borrowing Practices 
  • How to Request an item in WISCAT
  • Wiscat Blank Request Form Instructions 
  • How to Request Newspaper Microfilm from UW-Madison
  • BCL - How to Request Multiple Copies of a Book
  • NFLS Libraries - How to Request Multiple Copies of a Book

FAQs

A Simple way to print Wiscat Shipping Labels
Print Wiscat Shipping Labels 

I can't see part of my screen. What do I do? 
​
Wiscat Set-up Guide; 
Updating your browser settings 

What do I do when I requested an item but I didn't receive it? 
If a lender has updated a request to "Shipped" and you haven't received it within the number of days profiled (usually 7), the request will automatically move to the "Not Received" status in your request manager. This action is to alert you that there is a problem with this request. 

Open the request to the full view and check the history information to find the date the item was shipped. If the request was updated to "shipped" more than two weeks ago, contact the lender immediately. If you need assistance locating lender contact information, Department of Public Instruction, General Contact Form. 
Provide your library name, WISCAT code and request number.

Remember, it is in the borrowing library's best interest to resolve these issues quickly.  The borrower is responsible for the item from the time it leaves the lending library to the time it arrives back at the lender.

What do I do when I received an item that I didn't request?
Contact the library (borrower or lender) before returning the item. You may be asked to forward the item to the borrowing library.
Contact RL&LL for additional information on items lent through OCLC.

What do I do when I received two copies of the requested item?
This situation can occur due to one of the following:
  • A potential lending library receives a request and does not update the request to “shipped” status before the request expires at their location as a lender.  The request moves on to the next lender, who does update the request to “shipped.”
  • There is a disruption with WISCAT’s ISO ILL connection to OCLC.  The OCLC library has updated the request to “shipped” status in their OCLC ILL software, but the message does not get through to WISCAT and the request moves on to the next lender in WISCAT. The borrower then receives two copies of the item and the WISCAT and/or sometimes the lending library’s OCLC ILL software no longer reflects what has actually occurred with the transaction.
  • An OCLC library accidentally fills the item after the request has left the OCLC lending library’s site in OCLC and the request in WISCAT moves on to another library that ends up filling the item too.
Instructions:
You will need to manage this request “off the grid” and of course, return the second item.  If one of the lenders is an out-of-state OCLC lender, please also contact the Wisconsin Department of Public Instruction, General Contact Form. 
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Nicolet Federated Library System
1595 Allouez Avenue, Suite 4, Green Bay, WI 54311
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​Phone: 920-448-4410
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Facebook: @NFLS.WI
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© Nicolet Federated Library System
  • Libraries
    • Library Jobs
    • Share your library story
    • Public Library Fast Facts
  • Online Resources
    • InfoSoup Library Catalog
    • InfoSoup App
    • Brown County Library Catalog
    • Wisconsin's Digital Library
    • Wisconsin's Online Library: BadgerLink
      • Badgerlink Resource Guide
    • Wisconsin State Documents
      • Wisconsin Digital Archives
      • Wisconsin Legislative Reference Bureau Digital Collections
      • Wisconsin State Government Web Archives
  • Library Services
  • Trustees
  • About
  • Blog
  • Translation