WISCAT
Videos
These short videos were created by NFLS staff and are geared toward NFLS libraries.
Handouts
These short videos were created by NFLS staff and are geared toward NFLS libraries.
- Borrowing Practices (What can and can't be borrowed) (Running time 2:48)
- How to Search for an Item in WISCAT (Running time 4:38)
Handouts
FAQ's
How do I print off my shipping labels?
Shipping Labels Instructions
I can't see part of my screen. What do I do?
Updating your browser settings
What do I do when I requested an item but I didn't receive it?
If a lender has updated a request to "Shipped" and you haven't received it within the number of days profiled (usually 7), the
request will automatically move to the "Not Received" status in your request manager. This action is to alert you that there is
a problem with this request.
Open the request to the full view and check the history information to find the date the item was shipped. If the request was
updated to "shipped" more than two weeks ago, contact the lender immediately. If you need assistance locating
lender contact information, email RL&LL dpirllill@dpi.wi.gov (link sends e-mail). Provide your library name, WISCAT code and
request number.
Remember, it is in the borrowing library's best interest to resolve these issues quickly. The borrower is responsible for the
item from the time it leaves the lending library to the time it arrives back at the lender.
What do I do when I received an item that I didn't request?
Contact the library (borrower or lender) before returning the item. You may be asked to forward the item to the borrowing
library. Contact RL&LL for additional information on items lent through OCLC.
What do I do when I received two copies of the requested item?
This situation can occur due to one of the following:
You will need to manage this request “off the grid” and of course, return the second item. If one of the lenders is an out-of-
state OCLC lender, please also contact RL&LL. RL&LL will need to update the status of the request manually in RL&LL’s OCLC
Worldshare and/or Wiscat accounts.
What do I do when I have items that are overdue, lost or can't be returned?
OWLS Libraries
Contact the lender as soon as possible to inform them the item is lost (overdue, etc.). You may ask the lending library to
renew the item while the issue is being investigated; however, you must abide by the lending library’s determination. If the
lender generates an invoice, it must be paid promptly. Do not wait for payment from your patron to reimburse the
lending library.
Only the lending library should update a request in WISCAT to “lost” status. When the lender confirms receipt of the item or
payment of the invoice, they should update the request to “delete.”
Brown County Libraries
Contact NFLS as soon as possible to inform them the item is lost (overdue, etc.).
NFLS may ask the lending library to renew the item while the issue is being investigated; however, we must abide by the
lending library’s determination. Contact NFLS for payment information of the item. Do NOT wait for the patron to pay their
fine to inform NFLS of the lost item.
Only the lending library should update a request in WISCAT to “lost” status. When the lender confirms receipt of the item or
payment of the invoice, they should update the request to “delete.”
How do I print off my shipping labels?
Shipping Labels Instructions
I can't see part of my screen. What do I do?
Updating your browser settings
What do I do when I requested an item but I didn't receive it?
If a lender has updated a request to "Shipped" and you haven't received it within the number of days profiled (usually 7), the
request will automatically move to the "Not Received" status in your request manager. This action is to alert you that there is
a problem with this request.
Open the request to the full view and check the history information to find the date the item was shipped. If the request was
updated to "shipped" more than two weeks ago, contact the lender immediately. If you need assistance locating
lender contact information, email RL&LL dpirllill@dpi.wi.gov (link sends e-mail). Provide your library name, WISCAT code and
request number.
Remember, it is in the borrowing library's best interest to resolve these issues quickly. The borrower is responsible for the
item from the time it leaves the lending library to the time it arrives back at the lender.
What do I do when I received an item that I didn't request?
Contact the library (borrower or lender) before returning the item. You may be asked to forward the item to the borrowing
library. Contact RL&LL for additional information on items lent through OCLC.
What do I do when I received two copies of the requested item?
This situation can occur due to one of the following:
- A potential lending library receives a request and does not update the request to “shipped” status before the request expires at their location as a lender. The request moves on to the next lender, who does update the request to “shipped.”
- There is a disruption with WISCAT’s ISO ILL connection to OCLC. The OCLC library has updated the request to “shipped” status in their OCLC ILL software, but the message does not get through to WISCAT and the request moves on to the next lender in WISCAT. The borrower then receives two copies of the item and the WISCAT and/or sometimes the lending library’s OCLC ILL software no longer reflects what has actually occurred with the transaction.
- An OCLC library accidentally fills the item after the request has left the OCLC lending library’s site in OCLC and the request in WISCAT moves on to another library that ends up filling the item too.
You will need to manage this request “off the grid” and of course, return the second item. If one of the lenders is an out-of-
state OCLC lender, please also contact RL&LL. RL&LL will need to update the status of the request manually in RL&LL’s OCLC
Worldshare and/or Wiscat accounts.
What do I do when I have items that are overdue, lost or can't be returned?
OWLS Libraries
Contact the lender as soon as possible to inform them the item is lost (overdue, etc.). You may ask the lending library to
renew the item while the issue is being investigated; however, you must abide by the lending library’s determination. If the
lender generates an invoice, it must be paid promptly. Do not wait for payment from your patron to reimburse the
lending library.
Only the lending library should update a request in WISCAT to “lost” status. When the lender confirms receipt of the item or
payment of the invoice, they should update the request to “delete.”
Brown County Libraries
Contact NFLS as soon as possible to inform them the item is lost (overdue, etc.).
NFLS may ask the lending library to renew the item while the issue is being investigated; however, we must abide by the
lending library’s determination. Contact NFLS for payment information of the item. Do NOT wait for the patron to pay their
fine to inform NFLS of the lost item.
Only the lending library should update a request in WISCAT to “lost” status. When the lender confirms receipt of the item or
payment of the invoice, they should update the request to “delete.”
