How important is customer service via social media? According to J.D. Power, 67% of consumers have used a company’s social media channel for customer service. And when they do, they expect a fast response. Research cited by Jay Baer tells us that 42% of consumers expect a response with 60 minutes.
So, how’s your social media customer service?
For this post I was excited to research a set of 14 amazing examples of customer service using social media. Let’s get started! (read about it...)
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