14 Amazing Social Media Customer Service Examples by Brian Haines

How important is customer service via social media?  According to J.D. Power, 67% of consumers have used a company’s social media channel for customer service.  And when they do, they expect a fast response. Research cited by Jay Baer tells us that 42% of consumers expect a response with 60 minutes.

So, how’s your social media customer service?
​
For this post I was excited to research a set of 14 amazing examples of customer service using social media.  Let’s get started!  (read about it...)