How important is customer service via social media? According to J.D. Power, 67% of consumers have used a company’s social media channel for customer service. And when they do, they expect a fast response. Research cited by Jay Baer tells us that 42% of consumers expect a response with 60 minutes.
So, how’s your social media customer service?
For this post I was excited to research a set of 14 amazing examples of customer service using social media. Let’s get started! (read about it...)
In southwestern Japan, there is a hotel staffed primarily by robots. Royal Caribbean’s new Anthem of the Seas cruise ship has a bar staffed by robot bartenders. And Starwood’s Aloft hotel in Cupertino, CA, uses robot butlers. With this type of technology beginning to appear in the hospitality industry, libraries might begin considering the implications of patron interactions with service robots in a library environment,Jamie Hollier, coowner and co-CEO of technology consultancy Anneal, noted during the Library Information Technology Association’s (LITA) Top Tech Trends panel at the American Library Association’s (ALA) 2016 Midwinter Meeting in Boston.
The robots were mentioned in a brief aside as Hollier made a broader point about... (read more)
It's annual reports season again, and I know you're all as pumped as I am about sifting through all those numbers. But how do we extract real meaning from these data? Charts can help us visualize the key similarities and differences between data points, but can also be tedious. Here are a few tips for greasing the wheels in Excel.
First, know your shortcuts. Pressing F11 will... (read rest of blog)
David King will be presenting this free webinar on February 2nd through the awesome Infopeople website. Laura Solomon already presented Part 1 in December but you can view it in the archives. David will also present Part 3 (March) and then Laura will finish up with Part 4 (June). Here is the start of David's program description:
Technology has changed the face of libraries, and is continuing to change how we work and how we deliver services to customers. As part of the Emerging Tech Trends series, this webinar introduces emerging technology trends and tipping points, and how these emerging trends are re-shaping library services (more...)
Joy Schwartz (Winnefox Library System) posted about a great tool on her blog last month:
When you want to make a large poster on your regular printer, try the free online service Block Posters. You can upload a graphic, then divide it into 8" x 12" chunks for printing. Print out each section and put them together on a poster board to make your own poster.
Note: if you've created your poster in Publisher, you'll want to follow these steps to save your document as an image first. Here's how: (Joy's blog)
John's collection of tech tips, trends, and training for NFLS librarians
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