Join us on Thursday, June 11 from 10-11:30 a.m. for Compassionate Accountability: Dealing with Problem Behaviors in the Library.
We all have those patrons who can make library work more challenging. Maybe they repeatedly violate a policy or they seek out the staff person who is willing to bend the rules for them when you have already told them no. With many of our libraries just starting to expand services and making plans to reopen our facilities in the wake of the Coronavirus Pandemic, this session will explore ways we can explain changes to our services and enforce existing and new guidelines. We will provide ideas for how to hold patrons accountable for behaviors, and still be compassionate. Topics include tips and tricks to use before, during, and after a behavior concern to help make the library safe for all.
Presented by Emily Rogers, Deputy Director, Brown County Library and Karla Giraldez, Ashwaubenon/Southwest Branch Manager, Brown County Library
The webinar will be recorded if you're not able to join us live.