If you missed any of Ryan Dowd’s customer service training webinars, you can watch the archived recordings when you log in to your "Librarian’s Guide to Homelessness" account at https://my.nicheacademy.com/dpi-wi-staff. If you don’t have an account yet, just email Joy Schwarz (NEWI) and she'll get you enrolled!
Here are the newest webinars added this year:
Here are all the other archived webinars you can watch there:
When you finish a course, you can download a pdf of your Certificate of Completion by clicking the green "Download Certificate" button. When you complete a course, you may count it as a continuing education (CE) activity. The number of tutorials increases each month – the courses now include the 3½ hour Core Training + 19 one-hour archived webinars.
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Please check the NEWI list of free webinars to find online continuing education opportunities you may attend from where you are, whether in the library or working from home. Most sessions are 60 minutes long, and are provided – at no charge to you – by associations, agencies, companies, and library systems. There’s a lot to choose from, so here’s a sample of topics that may be of interest to you.
COVID-19 pandemic topics, click title to register:
Managing stress & building resilience webinars, click title to register:
Equity, diversity and inclusion webinars, click title to register:
A sample of webinars on other topics; click title to register:
Below are the headlines from the April 2, 2021 - 📢 Nic News Weekly:
Below are the headlines from the March 26, 2021 - 📢 Nic News Weekly:
Below are the headlines from the February 26, 2021 - 📢 Nic News Weekly:
Below are the headlines from the January 29, 2021 - 📢 Nic News Weekly:
Please check the NEWI list of free webinars to find online continuing education opportunities you can attend from where you are, whether in the library or working from home. Most sessions are 60 minutes long, and are provided – at no charge to you – by associations, agencies, companies, and library systems. Here are samples of topics that may be of interest to you.
For webinars on managing stress & building resilience, click title to register:
For webinars on equity, diversity and inclusion, click title to register: ![]() DPI, in partnership with the Manitowoc-Calumet Library System, has renewed our subscription to the Ryan Dowd Guide to Homelessness customer service training program. Everyone’s progress will be saved in the new year and new people can be added the same way. Ryan Dowd, executive director of a large homeless shelter, trains libraries around the world on how to compassionately and effectively manage problematic behavior from troubled and traumatized individuals. Access training at https://my.nicheacademy.com/dpi-wi-staff. Supervisors & Department Heads: If someone on your staff does not have a work email address, please contact Joy Schwartz with their alternate email address and she’ll send them a personalized invitation. Please check the NEWI list of free webinars to find online continuing education opportunities you can attend from where you are, whether in the library or working from home. Most sessions are 60 minutes long, and are provided – at no charge to you – by associations, agencies, companies, and library systems. Here’s a spotlight on topics that may be of most interest to you.
For webinars on managing stress & building resilience, click title to register:
For webinars on equity, diversity and inclusion, click title to register:
Trustees Supporting Library Directors, a 4-part series from IFLS Library System; you may register for the whole series, or click title below to register for individual sessions:
Please check the NEWI list of free webinars to find online continuing education opportunities you can attend from where you are, whether in the library or working from home. Most sessions are 60 minutes long, and are provided – at no charge to you – by associations, agencies, companies, and library systems.
For webinars related to COVID-19, click title to register:
For webinars on managing stress & building resilience, click title to register:
For webinars on equity, diversity and inclusion, click title to register:
A sample of webinars on other topics; click title to register:
Please check the NEWI list of free webinars to find online continuing education opportunities you can attend from where you are, whether in the library or working from home. Most sessions are 60 minutes long, and are provided – at no charge to you – by associations, agencies, companies, and library systems.
For webinars related to COVID-19, click title to register:
For webinars on managing stress & building resilience, click title to register:
Below are the headlines from the August 28, 2020 - 📢 Nic News Weekly:
Congratulations to the Menominee Public Library on being awarded a $149,889 Native American Library Services Enhancement Grant from the Institute of Museum and Library Services!
With this grant, the Menominee Indian Tribe of Wisconsin will create and self-publish a series of books to encourage fluency in and preserve the Menominee language. Library staff will work with a trained immersion teacher to create eight simple books, four picture books, and one book of short stories with phonetic pronunciation and English translation for juvenile readers. The book of short stories will consist of original content from the Menominee people, collected from two Kataes esehcekasiq (Let's Do Things Together) Family Program (KEFP) writer's workshops hosted by the library. The project will allow books to be purchased and made available to the library, families with infants attending the immersion rooms at the Menominee Tribal daycare, elementary children attending reservation schools, and families that participate in KEFP. (Source: NAE-246595-OLS-20) Read more at: IMLS Invests $5.2 Million in Library Services for Tribal Communities, Native Hawaiians Below are the headlines from the August 14, 2020 - 📢 Nic News Weekly:
Below are the headlines from the August 7, 2020 - 📢 Nic News Weekly:
![]() Discover the power of connecting with your children's library professional. The Association for Library Service to Children (ALSC), a division of the American Library Association (ALA), has a new campaign called #LooktoLibraries. ALSC encourages parents and caregivers to look to libraries as they consider their options for the education and well-being of their children during a global pandemic and racial unrest. In response to this rise in digital media use and other challenges posed in recent months, ALSC has compiled a suite of tools and resources to support library professionals in all types of libraries. ALSC's Look to Libraries in Times of Crisis webpage provides a host of free resources including tip sheets, articles, booklists, and other resources, including. . . Below are the headlines from the 7/31/2020 - 📢 Nic News Weekly:
During the COVID-19 stay home orders, Whatcom County Library System kept staff whose library work couldn't be done from home busy by having them work from home to close caption the many videos on the WCLS YouTube channel. Getting this closed captioning done to make the videos accessible to more patrons had been on the system's to-do list for a long time, but they hadn't had the staffing to take up the project. It was a great way to keep staff busy from home during the closure, and they are proud of the fact that (almost) all of the videos they are creating about library services are now accessible to those who are hard of hearing. (They are still working through some of the backlog.)
If you still have library staff who can't return to their normal schedules 100%, this might be a good project for them to take up. Below are the headlines from the 7/17/2020 - 📢 Nic News Weekly:
Ten recorded programs from the PLA 2020 Virtual Conference are now available on-demand. These programs were selected from among the highest rated in the PLA 2020 session preference survey, and were originally presented on Thursday, February 27 and Friday, February 28.
Below are the headlines from the 7/2/2020 - 📢 Nic News Weekly:
Opportunities to learn, wherever you arePlease check the NEWI list of free webinars to find online continuing education opportunities you can attend from where you are, whether at work or at home. Most sessions are 60 minutes long, and are provided – at no charge to you – by associations, agencies, companies, and library systems.
For webinars on COVID-19, click title to register:
For webinars on racial equity, click title to register: Below are the headlines from the 06/26/2020 - 📢 Nic News Weekly:
Libraries as Social Infrastructure Virtual Discussion is wrapping up with Part 6 (Ahead of the Storm and Before We Lift the Next Shovel). These last two chapters talk about the challenges and responses to a changing environment and creating the world we want to live in. Discussion questions and additional resources are now ready to use.
The team hopes you’ve enjoyed the discussion of the themes and ideas from Eric Klinenberg's book Palaces for the People: How Social Infrastructure Can Help Fight Inequality, Polarization, and the Decline of Civic Life, you can join in any time! You can go back to Part 1 , Part 2, Part 3, Part 4, and Part 5 at any time. Sign up here so we know who is participating (even if you don't add to the discussions). Please consider attending and sharing the following FREE opportunity from Denver Public Library: a virtual three-day “Advancing Equity & Inclusion in the Workplace Symposium” on July 8th-10th from 11:00 AM - 5:00 PM CST.
The symposium will be a chance to leverage professional networks across a multitude of fields to dive deeper into particular issues that contribute to success in promoting racial equity & inclusion in the workplace. The themes for each day are as follows:
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