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Ryan Dowd Webinar Recordings: 4 New Customer Service Trainings

4/12/2021

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If you missed any of Ryan Dowd’s customer service training webinars, you can watch the archived recordings when you log in to your "Librarian’s Guide to Homelessness" account at https://my.nicheacademy.com/dpi-wi-staff. If you don’t have an account yet, just email Joy Schwarz (NEWI) and she'll get you enrolled!

Here are the newest webinars added this year:
  • Prejudice: Responding to Prejudicial Comments From Customers
  • Resolving Liberal vs. Conservative Conflict in the Workplace
  • Service Animals: Your Obligations Under the Americans with Disabilities Act
  • Unattended Children: How to Talk to Parents About Their Children's Behavior

Here are all the other archived webinars you can watch there:
  1. Advanced Body Language
  2. Body Odor: The Dreaded Conversation
  3. Burnout and Stress (Updated): Just in Case 2021 is as Bad as 2020
  4. Burnout, Vicarious Trauma, and Compassion Fatigue
  5. COVID: How to Deal with Problem Behaviors Related to COVID-19
  6. Dementia and Alzheimer's: Compassionately and Effectively Working with People With Dementia
  7. Domestic Violence/Sexual Assault
  8. Getting Hit on by Customers: Women (and Men) Share Their Tools for Stopping Unwanted Attention
  9. Homeless Q&A with Ryan, Part 1
  10. Homeless Q&A with Ryan, Part 2
  11. Homelessness 201: A Deeper Understanding
  12. Jerks with Homes: How to Deal with Members of the Public Who are Being Jerks About Homeless Folks
  13. Librarian’s Guide to Homelessness (core training)
  14. Ornery Teenagers: Compassionately and Effectively Managing Their Problem Behaviors
  15. Supervisor Training: Tips for Managers
  16. Traumatic Brain Injury: Invisible Cause of Homelessness
If you don’t see all these trainings when you log in to your account, click the green graduation cap icon in the top right-hand corner.

When you finish a course, you can download a pdf of your Certificate of Completion by clicking the green "Download Certificate" button. When you complete a course, you may count it as a continuing education (CE) activity. The number of tutorials increases each month – the courses now include the 3½ hour Core Training + 19 one-hour archived webinars.

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Webinars in April (NEWI)

4/5/2021

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Please check the NEWI list of free webinars to find online continuing education opportunities you may attend from where you are, whether in the library or working from home. Most sessions are 60 minutes long, and are provided – at no charge to you – by associations, agencies, companies, and library systems. There’s a lot to choose from, so here’s a sample of topics that may be of interest to you.

COVID-19 pandemic topics, click title to register:
  • From Plexiglass to Physical Distancing: Library Spaces in 2021 - 1pm on Thursday, Apr 15
  • Understanding COVID-19 Vaccines and How they Impact the Reopening and Ongoing Operations Plans for Libraries - 2pm on Thursday, Apr 15

Managing stress & building resilience webinars, click title to register:
  • Compassion – Divided. Disconnected. Tired. - 9am on Wednesday, Apr 7
  • Preventing Burnout and Compassion Fatigue - Noon on Wednesday, Apr 7
  • Self-Care: Awareness, Acknowledgement, Action - 1pm on Wednesday, Apr 7
  • Mental Health First Aid and Trauma-Informed Approaches for Libraries - 2pm on Tuesday, Apr 13
  • Re-envisioning Resilience: Become the Narrator of Your Story - Noon on Monday, Apr 26
  • Mental Maintenance - 9am on Wednesday, Apr 28

Equity, diversity and inclusion webinars, click title to register:
  • From Being to Doing: Anti-Racism as Action at Work - 1pm on Tuesday, Apr 13
  • Collection Development to Support Indigenous Patrons: Looking for Mirrors in the Library - 1:30pm on Monday, Apr 19
  • Uplifting Native Voices: Carole Lindstrom and Michaela Goade discuss "We Are Water Protectors" - 1pm on Wednesday, Apr 21
  • Book Clubs for Neurodivergent Adults: Let’s Get Together! - 2pm on Wednesday, Apr 21
  • Diversifying Your Collection as a Small Library - 1pm on Thursday, Apr 22
  • Measuring the Success of Diversity, Equity, and Inclusion Programs - 1pm on Wednesday, Apr 28

A sample of webinars on other topics; click title to register:
  • Surviving and Thriving With Bad Bosses - 1pm on Tuesday, Apr 13
  • Planning an Exit Strategy for a Board Member - 11am on Wednesday, Apr 14
  • Adult Take & Make Ideas for Your Library - 1pm on Wednesday, Apr 14
  • Story Time STEM with Steve Spangler: Strategies for Connecting Amazing Science with Great Children’s Literature - 2pm on Wednesday, Apr 14
  • Communicating Impact 2: Helping Stakeholders See the Story in Your Data - 9am on Friday, Apr 23
  • Smart Spaces are Community Places - 2pm on Tuesday, Apr 27

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Nic News Weekly: April 2, 2021

4/2/2021

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Below are the headlines from the April 2, 2021 - 📢 Nic News Weekly:
  • WLA Support Staff and Circulation Services Paralibrarian of the Year Award
  • Collaborative Summer Library Program (CSLP) Newsletter
  • Tails and Tales Summer Reading Program with David HB Drake
  • WAAL Annual Conference 2021
  • WAPL 2021 Annual Conference Registration is Open
  • Read Africa: Books for Wisconsin Libraries
  • ALSC New Membership Funding for Black, Indigenous, and People of Color (BIPOC)
View Archive & Subscribe to Future Newsletters
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Nic News Weekly: March 26, 2021

3/26/2021

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Below are the headlines from the March 26, 2021 - 📢 Nic News Weekly:
  • Indigenous Representation Newsletter
  • Nominate someone exceptional for the WI Library Hall of Fame!
  • Participate in WiLS’ Equity, Diversity, & Inclusion (EDI) Survey
  • Spring Webinar Series
  • 2021 ARSL Conference
  • Save the Date to Apply for WiLS Ideas to Action Funds
  • Humanities Collections and Reference Resources Grants (HCRR)
View Archive & Subscribe to Future Newsletters
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Nic News Weekly: February 26, 2021

2/26/2021

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Below are the headlines from the February 26, 2021 - 📢 Nic News Weekly:
  • Digitization Kits, Cricut Maker Machines & Ellison Die Kits Available for Libraries to Borrow
  • Great New Books Webinars from the CCBC
  • Service Animals: Your Obligations Under the ADA
View Archive & Subscribe to Future Newsletters
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Nic News Weekly: January 29, 2021

1/29/2021

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Below are the headlines from the January 29, 2021 - 📢 Nic News Weekly:
  • Take ALA's Survey For a Chance to Win National Library Week Swag
  • TeachingBooks' New Book & Author Chrome Extension
  • Beanstack: New 2021 Challenges
  • LAWDS Training on Use of Labor Market Indicator Tools
  • ALA's Equity, Diversity, and Inclusion (EDI) Training Calendar
View Archive & Subscribe to Future Newsletters
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Webinars in December (NEWI)

12/2/2020

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Please check the NEWI list of free webinars to find online continuing education opportunities you can attend from where you are, whether in the library or working from home. Most sessions are 60 minutes long, and are provided – at no charge to you – by associations, agencies, companies, and library systems. Here are samples of topics that may be of interest to you.

For webinars on managing stress & building resilience, click title to register:
  • Fill Up Your Fuel Tank With Compassion Resilience - 1pm on Tuesday, December 8
  • Apps to Support Mental Health for All Ages - 2pm on Tuesday, December 8
  • Burnout and Stress (Updated): Strategies in Case 2021 is as Bad as 2020 - 1pm on Thursday, Dec 10
  • Taking Care of Your Staff (and Yourself) During the COVID-19 Pandemic - 2pm on Wednesday, December 16
  • A Happier You: Work Habits to Enhance Performance and Well-Being - 1pm on Wednesday, Dec 23

​For webinars on equity, diversity and inclusion, click title to register:

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Ryan Dowd Homelessness Customer Service Training Renewed for 2021

11/25/2020

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Picture
DPI, in partnership with the Manitowoc-Calumet Library System, has renewed our subscription to the Ryan Dowd Guide to Homelessness customer service training program. Everyone’s progress will be saved in the new year and new people can be added the same way.

Ryan Dowd, executive director of a large homeless shelter, trains libraries around the world on how to compassionately and effectively manage problematic behavior from troubled and traumatized individuals.

Access training at https://my.nicheacademy.com/dpi-wi-staff.

Supervisors & Department Heads: If someone on your staff does not have a work email address, please contact Joy Schwartz with their alternate email address and she’ll send them a personalized invitation.

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Webinars in November (NEWI)

10/30/2020

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Please check the NEWI list of free webinars to find online continuing education opportunities you can attend from where you are, whether in the library or working from home. Most sessions are 60 minutes long, and are provided – at no charge to you – by associations, agencies, companies, and library systems. Here’s a spotlight on topics that may be of most interest to you.

For webinars on managing stress & building resilience, click title to register:
  • Work and Our Well-Being - 11am on Tuesday, Nov 10
  • Self-Care During a Pandemic, Part 2 - 1:30pm on Monday, Nov 16
  • Attend to Your Well-Being: How You Can Avoid Mental, Physical and Emotional Exhaustion - 5pm on Wednesday, Nov 18

For webinars on equity, diversity and inclusion, click title to register:
  • Diverse Books with TeachingBooks Resources - 2pm on Monday, Nov 2
  • Unconscious Bias is Impacting Your Organizational Performance, Whether you Know it or Not- 2pm on Thursday, Nov 5
  • Facing Bias - 9am on Tuesday, Nov 10
  • Beyond Diversity and Inclusion: Equity, Belonging, and Allyship - 2pm on Thursday, Nov 12
  • A Discussion of Contemporary Native Children's Literature with Authors Traci Sorell and Carla Messinger - 3pm on Thursday, Nov 12
  • Diversity on Library Boards - 6pm on Thursday, Nov 12
  • Serving All Adults: Dementia Friendly Business Training & Customer Service in the Library - 10am on Tuesday, Nov 17
  • Support Adults with Autism by Creating a Welcoming Physical Space at the Library - 10am on Wednesday, Nov 18
​
Trustees Supporting Library Directors, a 4-part series from IFLS Library System; you may register for the whole series, or click title below to register for individual sessions:
  1. Understanding Your Role - Noon on Thursday, Nov 5
  2. Understanding the Library - Noon on Thursday, Nov 12
  3. Connecting the Library and Community - Noon on Thursday, Nov 19
  4. Bringing It All Together, a Conversation - 7pm on Thursday, Dec 3

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Webinars in October (NEWI)

10/2/2020

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Please check the NEWI list of free webinars to find online continuing education opportunities you can attend from where you are, whether in the library or working from home. Most sessions are 60 minutes long, and are provided – at no charge to you – by associations, agencies, companies, and library systems.

For webinars related to COVID-19, click title to register:
  • What’s Next? Libraries Adapt to the New Abnormal – 9am on Tuesday, Oct 6
  • Anti-Loneliness Programs in the Time of COVID-19 – 2pm on Wednesday, Oct 7
  • Collections and Facilities: Caring for Your Resources During COVID-19 – 2pm on Thursday, Oct 8

For webinars on managing stress & building resilience, click title to register:
  • Resilience to Face Turbulent Times: Understanding and Achieving It – Noon on Thursday, Oct 8
  • Managing Workplace Anxiety – Noon on Thursday, Oct 8
  • Virtual Group Engagement covers Zoom fatigue & how to calm anxieties caused by technology – 1pm on Friday, Oct 16
  • Techniques for Adapting to Uncertain Times with Ease & Joy​: Improvise into the Unknown – Noon on Friday, Oct 23
  • Taking Care of Yourself and Staying Mentally Strong in a Time of Uncertainty (part of the SirsiDynix Connections Summit) – 12:55pm on Tuesday, Oct 27

For webinars on equity, diversity and inclusion, click title to register:
  • How to be More Inclusive in Your Readers’ Advisory Work – 2pm on Wednesday, Oct 7
  • Integrating Cultural Humility into Librarianship – 1pm on Tuesday, Oct 13
  • Tackling Racism in Classic Children's Literature – 10am on Tuesday, Oct 20
  • Understanding Microaggressions in the Nonprofit Workplace – 11am on Tuesday, Oct 20
  • Inclusion: It Doesn’t Happen by Accident – 1pm on Wednesday, Oct 28

A sample of webinars on other topics; click title to register:
  • Activating and Customizing a Beanstack Template – 3pm on Tuesday, Oct 6
  • Money Smart for Older Adults and COVID-19 Scams: Building Collaboration and Finding Free Resources to Prevent Isolation and Financial Exploitation – 3pm on Wednesday Oct 7
  • Libraries Supporting Voter Turnout: Answers to Your Questions About the 2020 Election – 9am on Monday, Oct 12

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Webinars in September (NEWI)

9/2/2020

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Please check the NEWI list of free webinars to find online continuing education opportunities you can attend from where you are, whether in the library or working from home. Most sessions are 60 minutes long, and are provided – at no charge to you – by associations, agencies, companies, and library systems.
 
For webinars related to COVID-19, click title to register:
  • Libraries Helping Students Succeed During COVID-19 - 2pm on Tuesday, Sep 8
  • Redesigning Library Spaces for Health and Safety - 1pm on Tuesday, Sep 15
  • Navigating the New Normal: Lessons Learned for Building More Resilient Libraries - Noon on Tuesday, Sep 15
  • The Ins and Outs of Virtual Programming - 9:30am on Friday, Sep 18
  • Virtual Programs for Public Libraries - 1pm on Tuesday, Sep 29
 
For webinars on managing stress & building resilience, click title to register:
  • Choose Your Mindset, Change the World with Ryan Harris - 6pm on Tuesday, Sep 1
  • Why You Need to Manage Your Energy, Not Your Time - 3pm on Thursday, Sep 17
  • Towards a Mindful Practice in Library Work - 2pm on Tuesday, Sep 22
  • Building Your Immunity to Other People’s Negativity - Noon on Wednesday Sep 23

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Nic News Weekly: August 28, 2020

8/28/2020

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Below are the headlines from the August 28, 2020 - 📢 Nic News Weekly:
  • Mental Health Resources (HOPELINE & Crisis Text Line)
  • Menominee Public Library Awarded Native American Library Services Enhancement Grant
  • Libraries Transform® Newsletter
  • WLA 2020 Summer Newsletter
  • Grants & Scholarships:
    • Beanstack Black Voices Microgrants
    • East Asia in Wisconsin Grant​
View Newsletter Archive
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Menominee Public Library Awarded Native American Library Services Enhancement Grant

8/27/2020

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Congratulations to the Menominee Public Library on being awarded a $149,889 Native American Library Services Enhancement Grant from the Institute of Museum and Library Services!

With this grant, the Menominee Indian Tribe of Wisconsin will create and self-publish a series of books to encourage fluency in and preserve the Menominee language. Library staff will work with a trained immersion teacher to create eight simple books, four picture books, and one book of short stories with phonetic pronunciation and English translation for juvenile readers. The book of short stories will consist of original content from the Menominee people, collected from two Kataes esehcekasiq (Let's Do Things Together) Family Program (KEFP) writer's workshops hosted by the library. The project will allow books to be purchased and made available to the library, families with infants attending the immersion rooms at the Menominee Tribal daycare, elementary children attending reservation schools, and families that participate in KEFP. (Source: NAE-246595-OLS-20)

Read more at: ​IMLS Invests $5.2 Million in Library Services for Tribal Communities, Native Hawaiians
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Nic News Weekly: August 14, 2020

8/14/2020

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Below are the headlines from the August 14, 2020 - 📢 Nic News Weekly:
  • New InfoSoup Catalog Launches this Weekend
  • Back to School Considerations for Wisconsin Public Libraries
  • Continuing Education:
    • Virtual Training: TeachingBooks' Diversity Toolkit
    • Making It Stick: Creating an Engaged Organization with Thriving Libraries
    • 19 Suffrage Stories: Help Create & Edit Wikipedia Content
    • Register for Library Journal's Fall Day of Dialog
    • Job Center of WI for Job Seekers Webinar Recording
View Newsletter Archive
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Nic News Weekly: August 7, 2020

8/7/2020

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Below are the headlines from the August 7, 2020 - 📢 Nic News Weekly:
  • #LookToLibraries in Times of Crisis
  • Beanstack & DPI Wisconsin "Hour of Power" Webinar: August 12
  • Publishers Extend Permissions for Read Alouds
  • Egg Harbor Public Library Looking for Branch Manager
  • Fall Outdoor Concerts at the Library with Christian Strutz
  • Continuing Education:
    • RIPL Webinar August 26 - Libraries Build Pathways to Wellbeing
    • Become a CDO: Prepare Your Library for Health Insurance Enrollment
    • Strengthen Equity, Diversity, and Inclusion Practice Through Self-Paced Learning
    • ARSL Conference Registration
    • WebJunction Course Catalog
View Newsletter Archive
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Look to Libraries in Times of Crisis (ALSC)

8/6/2020

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#LookToLibraries: Discover the power of connecting with your children's library professional.
​Discover the power of connecting with your children's library professional.
​

The Association for Library Service to Children (ALSC), a division of the American Library Association (ALA), has a new campaign called #LooktoLibraries. ALSC encourages parents and caregivers to look to libraries as they consider their options for the education and well-being of their children during a global pandemic and racial unrest. 
 
In response to this rise in digital media use and other challenges posed in recent months, ALSC has compiled a suite of tools and resources to support library professionals in all types of libraries. ALSC's Look to Libraries in Times of Crisis webpage provides a host of free resources including tip sheets, articles, booklists, and other resources, including. . .


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Nic News Weekly: July 31, 2020

7/31/2020

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Below are the headlines from the 7/31/2020 - 📢 Nic News Weekly:
  • Nominations for WLA Awards 2020
  • WLA Legislative Newsletter: Fall Election Dates, Budget Discussions, Broadband Bills and More
  • Quarantine Increased to Four Days
  • Two New Grant/Scholarship Opportunities
    • Scholarship: 2020 Strategic Planning Cohort for Small Public Libraries
    • Grant: 2020 WLA Leadership Development Institute
  • Continuing Education
    • Racial Justice Challenge: August 3-7
    • REALM Project Update Webinar
    • HR Issues in the Time of COVID-19
    • Job Center of Wisconsin for Job Seekers
    • Healing Reading Trauma: Rebuilding a Love of Reading Through Libraries for Liberation
    • How to deal with problem behaviors related to COVID-19: Ryan Dowd's 1-Hour Live Webinar
    • Virtual Training on BadgerLink Resources: Recordings Now Available
View Newsletter Archive
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Closed Captioning Library YouTube Videos (WCLS)

7/20/2020

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During the COVID-19 stay home orders, Whatcom County Library System kept staff whose library work couldn't be done from home busy by having them work from home to close caption the many videos on the WCLS YouTube channel. Getting this closed captioning done to make the videos accessible to more patrons had been on the system's to-do list for a long time, but they hadn't had the staffing to take up the project. It was a great way to keep staff busy from home during the closure, and they are proud of the fact that (almost) all of the videos they are creating about library services are now accessible to those who are hard of hearing. (They are still working through some of the backlog.)

If you still have library staff who can't return to their normal schedules 100%, this might be a good project for them to take up. 

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Nic News Weekly: July 17, 2020

7/17/2020

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Below are the headlines from the 7/17/2020 - 📢 Nic News Weekly:
  • Register now for Trustee Training Week 2020
  • Three Things You Can Do to Promote Anti-Racism Efforts In Your Library
  • COVID-19-related Cybercrime: Microsoft Takes Legal Action
  • Marketing Materials for the "New" InfoSoup Coming this August
  • Transition Planned In-Person Adult Programs to a Virtual Environment
  • Antiracist Collection Development & Programming for Middle School & High School Youth (InfoPeople Webinar)
View Newsletter Archive
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PLA 2020 Virtual Conference: Available On-Demand

7/10/2020

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null
Ten recorded programs from the PLA 2020 Virtual Conference are now available on-demand. These programs were selected from among the highest rated in the PLA 2020 session preference survey, and were originally presented on Thursday, February 27 and Friday, February 28.

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Nic News Weekly: July 2, 2020

7/2/2020

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Below are the headlines from the 7/2/2020 - 📢 Nic News Weekly:
  • Take Action with Collection Reflection
  • REALM Project Updates: Round 1 Results Available and Test Set 2 Announced
  • Webinars in July from NEWI
  • Customer Service Training Videos
View Newsletter Archive
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Webinars in July (NEWI)

6/30/2020

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Opportunities to learn, wherever you are

Please check the NEWI list of free webinars to find online continuing education opportunities you can attend from where you are, whether at work or at home. Most sessions are 60 minutes long, and are provided – at no charge to you – by associations, agencies, companies, and library systems.
 
For webinars on COVID-19, click title to register:
  • Tools to Reopen Post Stay-At-Home-Order, Part 2 – Noon on Wednesday, July 1
  • Library Service in a Post-COVID World: The Road Ahead – 1pm on Wednesday, July 1
  • Emotional Intelligence, Hardiness & Dealing with the COVID-19 Crisis – 1pm on Wednesday, July 8
  • Book Sales & Book Donations During a Pandemic – 3pm on Thursday, July 9
  • Libraries and Coronavirus: Leading Through A Crisis – 1pm on Tuesday, July 14
  • How to Prepare Your Organization for a Safe Re-Entry During COVID-19 – 11am on Wednesday, July 15
  • Library Responses to COVID-19 – Noon on Wednesday, July 22
 
For webinars on racial equity, click title to register:

Read More
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Nic News Weekly: June 26, 2020

6/26/2020

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Below are the headlines from the 06/26/2020 - 📢 Nic News Weekly:
  • InfoSoup Placing Holds Update
  • Update to the WLA COVID-19 Response
  • Palaces for the People Virtual Discussions
  • 2020 Census: Last Chance for a Complete Count
  • Advancing Racial Equity & Inclusion in the Workplace Symposium
  • Wisconsin Humanities CARES Grant, Round 2
View Newsletter Archive
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Palaces for the People Virtual Discussions

6/25/2020

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Libraries as Social Infrastructure Virtual Discussion is wrapping up with Part 6 (Ahead of the Storm and Before We Lift the Next Shovel). These last two chapters talk about the challenges and responses to a changing environment and creating the world we want to live in. Discussion questions and additional resources are now ready to use.

The team hopes you’ve enjoyed the discussion of the themes and ideas from Eric Klinenberg's book 
Palaces for the People: How Social Infrastructure Can Help Fight Inequality, Polarization, and the Decline of Civic Life, you can join in any time! You can go back to Part 1 , Part 2, Part 3, Part 4, and Part 5 at any time. Sign up here so we know who is participating (even if you don't add to the discussions).

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Advancing Racial Equity & Inclusion in the Workplace Symposium

6/24/2020

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Please consider attending and sharing the following FREE opportunity from Denver Public Library: a virtual three-day “Advancing Equity & Inclusion in the Workplace Symposium” on July 8th-10th from 11:00 AM - 5:00 PM CST.

The symposium will be a chance to leverage professional networks across a multitude of fields to dive deeper into particular issues that contribute to success in promoting racial equity & inclusion in the workplace. The themes for each day are as follows:
  • July 8th: Planning and Preparing for Equity Work
  • ​July 9th: Sustaining Equity Efforts and Supporting Staff of Color
  • July 10th: Assessment and Accountability ​

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