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New 9-8-8 National Suicide Prevention Hotline & 10-Digit Dialing Requirement

10/22/2021

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On July 16, 2020, the FCC adopted rules to establish 988 as the new, nationwide, easy-to-remember 3-digit phone number for Americans in crisis to connect with suicide prevention and mental health crisis counselors.
​
To ensure that calls to 988 reach the National Suicide Prevention Lifeline, all covered providers will be required to implement 10-digit dialing in areas that both use seven-digit dialing and use 988 as the first three numbers in seven-digit phone numbers.

Timeline for Transition to 10-Digit Dialing:
  • Beginning October 24, 2021, consumers must dial 10-digits (area code + telephone number) for all local calls. On and after this date, local calls dialed with only 7 digits may not be completed, and a recording will inform you that your call cannot be completed as dialed. Consumers must hang up and dial again using the area code and the 7-digit number.
  • Beginning July 16, 2022, dialing “988” will route calls to the National Suicide Prevention Lifeline.
Other three-digit dialing codes include:
  • 2-1-1: Available 24/7 to obtain information about social services in your area.
  • 4-1-1: Directory Assistance
  • 5-1-1: Traffic and Road Conditions Information
  • 7-1-1: Telecom Relay Service (TRS) for Persons with Hearing and Speech Disabilities
  • 8-1-1: Wisconsin’s Diggers Hotline
  • 9-1-1: Emergency Services
  • 9-8-8: (Effective July 16, 2022) National Suicide Prevention and Mental Health Crisis Lifeline (800-273-8255)
"All you need is 3" printable handout.
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