WHERE: Door County Library - Sturgeon Bay Branch
Parking is in the city lot between Michigan St. and Nebraska St., across the street from the library.
Use the staff entrance on the alley behind the library.
WHEN: Thursday, January 16, 2020 from 9:00–11AM (8:45-9:00AM sign-in)
Snacks and coffee will be provided.
Compassionate Accountability: Dealing with Problem Behaviors in the Library
Presented by Emily Rogers, Deputy Director and Karla Giraldez, Branch Manager with the Brown County Library
We all have those patrons who can make library work more challenging. Maybe they repeatedly violate a policy or they seek out the staff person who is willing to bend the rules for them when you have already told them no. In this session, we will explore ways we can hold patrons accountable for behaviors and still be compassionate. Brown County Library Branch Manager, Karla Giraldez, and Deputy Director, Emily Rogers will discuss tips and tricks to use before, during, and after a behavior concern to help make the library safe for all.
Questions? Need an invite? Email Lori Baumgart