Ryan Dowd Homelessness Customer Service Training Renewed for 2021

DPI, in partnership with the Manitowoc-Calumet Library System, has renewed our subscription to the Ryan Dowd Guide to Homelessness customer service training program. Everyone’s progress will be saved in the new year and new people can be added the same way.

Ryan Dowd, executive director of a large homeless shelter, trains libraries around the world on how to compassionately and effectively manage problematic behavior from troubled and traumatized individuals.

Access training at https://my.nicheacademy.com/dpi-wi-staff.

Supervisors & Department Heads: If someone on your staff does not have a work email address, please contact Joy Schwartz with their alternate email address and she’ll send them a personalized invitation.

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